Accessibility

Accessibility at Eureka! Science + Discovery.

We want you to have the best day ever. We are proud to be accessible for ALL visitors.

 Visit the AccessAble website for our full Access Guide

Download the Eureka! Story (PDF) to help you prepare for your visit!

Need a sensory bag to make your day smoother?

Eureka! have 5 sensory bags available to use during visits to the attraction. The bags contain a variety of different items to help support the experience of visitors with sensory needs.

They are available for family or school visitors to use. Each backpack contains: Ear defenders, Fidget toys, a Storybook, an Emotions fan, 10 & 5 minute sand timers, a Puppet to show around the attraction, a Magnifying glass, a Map of the attraction with key access areas highlighted & a PECS attraction guide, ‘Today I will visit’ PECS planning board.

Need some time out?

Need some quiet time away from other visitors? Our Chill Out room is available for any disabled visitors who need some time away from the rest of our (sometimes busy) attraction. Ask any member of our team for access.

Changing Places and Accessible Toilets

We have a Changing Places toilet in the Terminal Building on the ground floor and all access toilets on both floors in the Main Building and the ground floor of The Burrow.

Changing Places toilet in the Seacombe Ferry Terminal Building: A changing facility with toilet, Robin tracking hoist with a maximum load of 150kg, height adjustable changing bed and washbasin, privacy screens and enough space for two carers and a wheelchair user.
All-access toilets in the Main Building on both floors:
- Ground Floor: Right-hand transfer space with vertical rails at the side of the toilet, low-level light switches, hook on back of door, lever taps and hand drier.
- First Floor in the Nature Gallery: Right-hand transfer space with vertical rails at the side of the toilet and low-level light switches, dual-level hooks, lever taps and paper towels.
- First Floor in the Homes Gallery: Left-hand transfer space with vertical rails at the side of the toilet and low-level light switches, dual-level hooks, lever taps and paper towels.

All-access toilet in the Burrow on the ground floor: Left-hand transfer space with vertical rails at the side of the toilet, low-level light switches, hook on back of door, lever taps and hand drier.

Pick up a sunflower lanyard from the Hub

We are part of the Sunflower Lanyard Scheme for people with hidden disabilities. Not all disabilities can be seen, so the scheme offers people with conditions such as autism, dementia or sensory impairment a way to be discreetly identifiable, just by wearing the lanyards.

Ear defenders are available too!

We know that it can get a bit overwhelming visiting Eureka!, especially when it’s really busy, so if you need some ear defenders, please ask at the Information Desk.

Our staff are fully trained and ready to assist you

Our whole team are trained in disability awareness, and we really want you all to have a great day out.

Free admission with a Max Card

Max Card holders are entitled to free admission for 1 adult and 1 child per card issued!

We have a Google 360 Tour available too!

Our staff are fully trained and ready to assist you

Planning your visit

Arrival

You’ll find Eureka! Science + Discovery at the Seacombe Ferry Terminal in Wallasey, Wirral, with loads of ways to get here by public transport and road.

Where to find us:

Seacombe Ferry Terminal
Victoria Place
Wirral
CH44 6QY

You can find more information here

Admission

We don’t charge admission for essential carers!

Just choose the essential carer option when you pre-book your visit so we know you’re coming. This way we can limit the number of visitors in the attraction to a safe level. Choose the Essential Carer option on our tickets page adding any additional children, and remember to bring proof of your Carer status with you on the day.

Opening Times:

Eureka! Science + Discovery

Wednesday – Friday, 10am – 4pm

Saturday, Sunday & Bank Holidays, 10am – 5pm

Discovery Café

Wednesday – Friday, 10.30am – 3pm

Saturday, Sunday & Bank Holidays, 10.30am – 4pm

You can find our Menu here!

Additional Information

Assistance Dogs

Eureka! is Assistance Dog friendly! Just ask any member of the team if you’d like some water for your dog or to know where the nearest spend area is. Find out more on the Assistance Dogs UK website…. Read more

Visual impairments

Eureka! is full of multi-sensory exhibits. The main entrance area is well lit with natural light, and there is level access with two lifts between floors.

D/deaf & hard of hearing

Induction loops can be found at our admissions tills, shop, café, information desk, and throughout our galleries. We also have subtitled videos around the attraction. We welcome phone calls from Relay UK.

Wheelchair users or with mobility difficulties

There are dedicated parking spaces in both car parks for disabled visitors. There are 5 in our front car park which are around 20m from our main entrance and 6 in our back car park which are 50m away. If you’d like some assistance on arrival, please ask any member of the team by calling 0151 323 0033.

We’ve got a wheelchair available to borrow while you visit – just ask when you arrive or call ahead on the number provided above.

Access at the main entrance to the attraction is completely level, we have a low-level counter at our admissions desk, and two lifts between floors. We also have emergency evacuation procedures for disabled visitors.

Events

Relaxed SENDays

We run ‘relaxed’ SENDays on various dates throughout the year for disabled visitors and their families.

We heavily restrict ticket availability on these days, so our galleries will be much less busy than usual.

We want these days to work around you! Which is why – although we do ask you to select an arrival time – we are flexible if you happen to get here a little earlier or later than your slot.

Upcoming Relaxed SENDay: Sunday 8th December. Read more.

Resources

We know that many visitors with autism and other sensory conditions find it beneficial to prepare for their visit and have prior insight into the sensory input involved in a visit to Eureka!, that’s why we’ve created the Eureka! Story– a practical guide for parents, teachers and children to read before visiting.

Download our Eureka! Story (PDF)

Download our PECS (Picture Exchange Communication System) cards to help prepare for and plan your visit. This document is in PDF format; Eureka! PECS (PDF)

Don't just take it from us ...

Some lovely feedback from our visitors too!

“We had a wonderful day at Eureka! with our autistic boy. The facility was incredibly accommodating and accessible, making it easy for us to navigate the day without any stress. The staff, went above and beyond to ensure we had a great experience. Their customer service over the phone was fantastic too, providing lots of helpful information before our visit. Overall, it was a memorable day – highly recommend for families!

“A lot of thought has gone into making this an immersive sensory experience, nothing was really out of bounds for touching or climbing. A lot of doors to open, buttons to press, levers to turn, touch screens, hands on games and activities absolutely essential for all children, but in particular those with SEN, so this felt really inclusive.”

“My son was mid meltdown after being so overwhelmed with everything going on. I was at the point of leaving when a fabulous member of staff come and asked if we would like to use the chill room … We were taken to a room to ourselves where the lights were dimmed the noise was lowered and we had space to lay down with weighted blankets and given half an hour to just chill. After around 15 minutes we were able to return to the normal activities after having some much-needed chill time. Absolutely fantastic!”

Telephone

01513230033

Email

hello@eureka.org.uk

Form

Our address

Eureka! Science + Discovery
Victoria Place
Wallasey
CH44 6QY